Effective Communication Skills

COURSE OVERVIEW

Quite simply, the workplace can be a far better place to be if you consciously sprinkle your communication with positive feedback. Good communication in the workplace is often sabotaged by too many unconfirmed assumptions. When people sense that their feelings and needs are valued – and heard – it immediately helps to reduce tension, aggression and hostility, opening the door for peaceful resolution.

COURSE CONTENT

• Apply a number of learned skills to help communicate more effectively in the workplace
• Build confidence and trust to aid open and free communication with others
• Remove barriers to positive communication
• Communicate better, verbally and non-verbally
• Develop better relationships through listening
• Deal more effectively with conflict in the workplace

CERTIFICATION

Attendance Certificate