Customer Centricity

COURSE OVERVIEW

This course will examine how support workers can become more customer-centre ensuring the level of care given to Service users is what the customer wants. By asking the right questions we can uncover what attributes really matter to our service users. This will ensure customer focus is in the right area and is effective.

COURSE CONTENT

• Delegates will gain a fuller understanding of being customer-centric and how it improves a service and organisation
• Candidates will evaluate and agree action plans in order to become more customer focused.

CERTIFICATION

Attendance Certificate