De-Escalation Skills

COURSE OVERVIEW

This course will explore and extend participants knowledge about challenging behaviour; the forms it can take, those who are at risk, various explanations for the occurrence of challenging behaviour and possible coping and response options. A maximum of 12 delegates can attend this course to ensure sessions are delivered to standard.

COURSE CONTENT

• Understanding challenging behaviour
• Identify features of it and reasons behind it
• De-escalation skills
• Managing positive outcomes
• Trigger points

CERTIFICATION

Attendance Certificate